General Shipping Information
All delivery dates are estimated – we cannot guarantee that there will not be delays beyond our control. Do not schedule an installation before your order arrives. If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees will apply). There is no delivery on weekends and holidays.
Local Curbside Delivery
Freight deliveries consist of curbside delivery. Your skid will be dropped off in your driveway. You will need to make separate arrangements to bring the flooring inside your home.
FedEx Freight
Shipments outside our local delivery range will be available for pickup at a FedEx Freight Depot.
It is very important to provide us with your best contact number, so we or the freight company can reach you during the day – usually, a cell phone number is the best option. This will assure speedy communication and fast delivery.
After You Place Your Order
Most of our orders are shipped out within 1–7 business days after the payment is received, with the estimated transit time ranging from 1–14 business days.
Right after shipment, we will email you a confirmation with the name of the freight carrier, a tracking number, and a website where you can track your order. When your order/materials arrive at the local freight terminal, a freight company representative will contact you to schedule a day and time for delivery. You can also contact the freight carrier to arrange delivery (use the carrier name and tracking number we provided you in our shipping confirmation). We are asking you to provide us with your best contact number so that we or the freight company can reach you during the day – a cell phone number is usually the best option. This will ensure speedy communication and fast delivery.
Delivery Options
Residential Delivery
All residential delivery orders consist of curbside delivery. You will be contacted by the freight company via the contact phone number you provided to us to set up a delivery time. Drivers are unable to enter your home and are not responsible for moving the materials inside the home. Shipping of orders containing 5 boxes or more will be scheduled with a lift gate service. Each box weighs approximately 35 lbs, so be prepared and arrange for some help if necessary. Someone must be present to accept the delivery. Whoever accepts the delivery must check the outside of the cartons for proper quantity/damage before signing documents.
Business Delivery:
We can also ship to a location in a non-residential area (home businesses do not qualify). There must be a shipping dock or forklift on the property. The business must also be open until at least 5 p.m. local time. There is no prior delivery notification for commercial deliveries.
Shipping Destinations
Currently, we ship only to the Continental United States.
Orders received from locations that require shipping to high-difficulty areas for pallet-sized shipments, such as islands requiring the use of ferries, tight inner-city drop-offs, etc. may be cancelled by RETAILER NAME.
Shipping and Delivery Times
Most orders are shipped out within 1–7 business days with an estimated 1–14 business days of transit time. Products on backorders from manufacturer are excluded from these time frame
All delivery dates are estimated – we cannot guarantee that there will not be delays beyond our control. Do not schedule an installation before your order arrives. If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees will apply). There is no delivery on weekends and holidays. Moldings will ship separately from your flooring via FedEx.
Preparing for Delivery
When your order arrives, you must verify your order and sign the shipping documents confirming that everything is received in a good condition. Moldings will always ship separately from your skid.
Before you sign the delivery driver's paperwork, please inspect the shipment for accuracy and any potential shipping damage that may have occurred. Conduct a thorough visual inspection of the outside of the shipping plate and note all issues, no matter how small, on the driver's delivery receipt. Refunds and replacements cannot be issued without damage confirmation on the delivery receipt.
If shipping damage is discovered at the time of delivery, note any issues on the driver's delivery receipt and contact RETAILER NAME right away. We have excellent service from our freight companies and we trust that your delivery will be handled as expertly as possible.
Shipping Liability
Buyer releases, waives, and discharges RETAILER NAME and its employees for any loss, damage, cost, expense and/or claim and shall indemnify, save and hold harmless same from any loss, injury, damage, cost, expense and/or claim relating to or arising out of loading, securing into or on the vehicle, transport and unloading of product.